At JermainGordon.com, we strive to provide you with a seamless and enjoyable shopping experience. We understand that sometimes items may not meet your expectations, and we are committed to making the return process as straightforward as possible. Please review our return policy below for information on how to return items and receive a refund.
General Return Guidelines:
- To be eligible for a return, the item must be unused and in the same condition as received.
- Returns must be initiated within 30 days of the purchase date.
- Please include the original packaging, tags, and any accessories that came with the item.
Return Process:
- Visit our website at JermainGordon.com and log in to your account.
- Navigate to the “My Orders” section to find the order containing the item you wish to return.
- Click on the “Return Items” button and follow the on-screen instructions to complete the return request.
Return Categories:
- Clothing and Apparel: Returns for Youth Clothing, Mens Clothing, Womens Clothing and Modern Graphics Print Shirts are accepted within 30 days of purchase. Ensure that items are unworn, with tags attached.
- Art: Items in the Art category, are eligible for return within 30 days of purchase. Please return items in their original packaging.
- Backpacks: Items in the Backpacks category, are eligible for return within 30 days of purchase. Please return items in their original packaging.
- Accessories: Accessories, including Cell Phone Cases and Bags, must be returned within 30 days of purchase, with tags attached and in their original packaging.
Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect.
Return Address: Please ship your returns to the following address:
Jermain Gordon – Returns
P.O. Box 47339
Windsor Mill, MD, 21244
Where to Find the Return Policy: We recommend placing a prominent link to the return policy in the website’s main navigation menu, preferably under a section named “Returns & Refunds.” Additionally, include a link in the footer of the website for easy access from any page.
By providing clear instructions and category-specific details, we aim to make the return process hassle-free for our valued customers. If you have any questions or concerns, feel free to contact our customer support team at info@jermaingordon.com.
Thank you for shopping with JermainGordon.com!